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Cookies used by the CoBrowser live chat solution

When you book international rail tickets online, we offer you the possibility to enter a live chat conversation with one of our operators. To this end, we use the chat solution developed by CoBrowser.

 

In order to enable this type of conversations, the CoBrowser solution uses so-called "cookies", i.e. small files of information which are stored, temporarily or permanently, on your computer or device by the server of a website through the browser.

 

In your browser, you can disable the storage of cookies or remove registered cookies but this may lead to a reduced functionality, slowdown or inability to use certain parts of the Website. For more information on cookies and how you can remove them according to the type of the browser used, SNCB International refers to the following web site: www.allaboutcookies.org.

 

The CoBrowser chat solution uses the following cookies:  

 

Cookies Description
_cbs - functional cookie used to store the chat/cobrowsing session id
_cbv - analytics/tracking cookie used to track chat/cobrowsing history over multiple sessions. 
Local storage  
[campaign #id]_bre - analytics click path used for displaying timed proactive invites
[campaign #id]_visit* - analytics used for counting clicks and displays of buttons and invites
[campaign #id]_* - functional  different kinds of storage values to remember state and allow working in multiple tabs
[campaign #id]_cb_visit_track - tracking storage used to show visitor tracking profile to chat operators (only used when allowTracking is enabled)

 

Read SNCB International's full privacy policy >  

 

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* Unless expressly stated otherwise, all fares quoted are per person/per leg (VAT included) based on an online reservation for a 2nd class return from Brussels. Please note, terms and conditions apply. Tip: As the number of seats at the lowest fares on Eurostar, TGV INOUI and ICE trains is limited, we recommend that you book your trip as early as possible. Most international trains allow reservations to be made from 4 months before the date of departure. On ICE trains, booking is possible as early as 180 days before departure, and on Eurostar, booking is possible from min. 157 and max. 277 days before departure, depending on the time of the year.).

Orders made on this website involve payment obligation. You do not have a right of withdrawal in accordance with Article VI.53 of the Code of Economic Law.