Frequently asked questions

Here, we’ve gathered all frequently asked questions about ticket purchase, ticket exchange and how to prepare your journey. We also offer tips that will help you during and after your train trip.

Enter a keyword to start your query or check our frequently asked questions below.

Here is all you need to know about your international journey by rail. Enter a keyword to start your query or check our frequently asked questions below.

Purchase train tickets

Ticket purchase

Where can I buy international train tickets?Where to buy international train tickets? What's the easiest way to find the lowest fares for high-speed trains? How far ahead can I book my international train ticket?

All questions about ticket purchase and reservation >All questions about ticket purchase >

Changing or cancelling tickets online

Exchange and refund

How can I change my tickets to another time or date? Can I consult or manage my booking online? How do I get a refund on my tickets if I cancel them?How do I cancel my tickets? I have taken out cancellation insurance. How do I get a refund if I cancel my trip?

All questions about ticket exchange and refund >All questions about exchange and refund >

Travel with luggage

Travel preparation

Can I take my bike on the train? Are pets allowed on board? How much luggage can I take? Which documents must I have available for inspection when I travel by train abroad?

Show all questions about travel preparation >All questions about preparation >

Announced train departure

During the journey

How early should I get to the station before my train departs? How many passengers are there in a sleeper compartment? How can passengers access real-time information about international trains? How many passengers are there in a couchette compartment? What's the difference between a sleeper and a couchette? What's the difference between a sleeper and a couchette? Are catering services available on trains? Why doesn't European Sleeper take the shortest route?

All questions about services during the journey >

Contact Center

After the journey

How do I report an item lost at a station or on my train? What compensation can I get in case of delay?

All questions about our help after your journey >

* Unless expressly stated otherwise, all fares quoted are per person/per leg (VAT included) based on an online reservation for a 2nd class return from Brussels. Please note, terms and conditions apply. Tip: As the number of seats at the lowest fares on Eurostar, TGV INOUI and ICE trains is limited, we recommend that you book your trip as early as possible. Most international trains allow reservations to be made from 4 months before the date of departure. On ICE trains, booking is possible as early as 180 days before departure, and on Eurostar, booking is possible from min. 157 and max. 277 days before departure, depending on the time of the year.).

Orders made on this website involve payment obligation. You do not have a right of withdrawal in accordance with Article VI.53 of the Code of Economic Law.